Return Policy

Refund and Return Policy

Thank you for choosing our shop!
If you are not completely satisfied with your purchase, we are here to help.

Returns Policy

  • Return Period :
    You have 15 days from receipt of your order to make a return.
  • Item Conditions :
    • Items must be returned in the same condition that you received them .
    • They must be unworn , unwashed and with all original tags attached .

How to Return an Item

  1. Contact our customer service :
    Send a return request to the email address rubinimilano.com , indicating:
    • Your order number
    • The reason for the return
  2. Get the instructions :
    We will provide you with a return label and detailed instructions.
  3. Pack the item :
    Please make sure the item is well packaged to avoid damage.
  4. Return the item :
    Send the package to the address provided in the instructions.

Reimbursement

  • Processing times :
    Once we receive your return, we will process your refund within 5-7 business days .
  • Refund Method :
    The refund will be made using the same payment method as the original purchase.

Non-Returnable Items

  • Damaged Items :
    Returns are not accepted for items with damage caused by use .
  • Items Worn :
    Returns are not accepted for items that have been worn or used , except in the case of manufacturing defects .

Shipping Costs

  • Return shipping costs are the responsibility of the customer , except for errors or defects caused by us.

Contacts