FAQ

What sizes are available for this product?
The available sizes are listed in the product sheet on the site.
Is this product available in other colors?
No, this product is only available in this color.
Where can I find information about product materials?
Information about the materials can be found in the detailed description on the product page.
How can I check product availability?
You can check availability directly on the product page or by contacting customer service.
Is there a size guide available?
Yes, there is a size guide available on our website, usually in the product information section.

What shipping options are available?
Shipping options include standard and express shipping.
How long does shipping take?
Standard shipping time varies from 3 to 7 business days, 2 days for express option, depending on destination.
What are the shipping costs?
Shipping costs vary based on the option selected and the destination; you can see the details on the cart page.
Can I track my order?
Yes, you can track your order via the tracking link provided in your shipping confirmation email.
Do you ship internationally?
Yes, we ship internationally, please check our website for specifics.

What payment methods do you accept?
We accept credit cards, PayPal and bank transfers.
Is it possible to pay on delivery?
No, we do not offer the cash on delivery option.
Can I use a gift card for my purchase?
Yes, you can use a valid gift card towards your purchase.
Do you offer installment payment options?
Yes, we offer financing and installment payment options through select partners; please verify at checkout.
Is it safe to buy from your site?
Yes, we use advanced security protocols to protect your data.

Can I cancel or change my order?
You can cancel or change your order if it has not already been shipped; please contact customer support as soon as possible.
How can I request a return?
To request a return, visit the dedicated section on our website and follow the instructions.
What is your return policy?
We accept returns within 15 days of purchase; items must be in new condition and packaged.
How long does the refund take?
The refund process usually takes 5-7 business days after we receive your return.
Can I change the delivery address?
Yes, please contact our customer service before shipping to update the address.

How can I contact customer service?
You can contact customer service via email or direct chat on our website.
What are the support hours?
Support hours are Monday through Friday, 10:00 a.m. to 6:00 p.m.
How can I get help with a problem with my order?
You can send an email or contact customer service with your order number.
Is there a telephone number to contact customer service?
Yes, you can contact customer service via WhatsApp; the number is visible on our website.
Can I speak to a representative in real time?
Yes, you can use the live chat available on our site to speak to a representative.